All items can be returned within 14 days of receiving the order. All returned items must be in the original condition with tags attached, unwashed and unused in any ways and sent back in their original packaging. Used pieces will not be accepted for return. 

Please follow our returns process: 

1. Return form

Print and fill it out our return form. Enclose it with your return so that we can assign your shipment later. Please note that we cannot accept returns without filled out return form. 

2. Packing and condition of the goods

Pack the items well to avoid damage in transit. It is best to use the package and packing materials you received from us. Please make sure that the returned items are unused and in original condition so that we can refund the full purchase price. 

3. Shipping of the return

Since we are a small company, we cannot cover the cost of returns. We recommend to send your return insured and with tracking number. Please make sure that your return is sufficiently stamped. For packages returned freight collect and insufficiently stamped packages the applicable penalty fee of 15 € will be charged with the credit of the return. 

The return address is:

Clouds by Nora, Agnessstr. 59, 80797 München, Germany

Once your return has been processed, you will receive a confirmation email from us. You will receive a refund for the returned items within 14 business days of the confirmation email being sent, via the payment method you used to make your purchase.

Please note that the initial shipping fee will not be refunded.



An exchange of articles is unfortunately not possible. However, you can easily place a new order via the online store.